Needed 2 Replacements...
I love that I can order replacement parts for my cat tree! I needed parts S and A, as the rope had completely come off of one of the 4 posts(Part S) and my cat broke the tree base (Part A) where Part O attaches to it, jumping from that lowest platform to one of the upper platforms. The parts came in within a week of me ordering them and shipping was free, which was great! Initially, I was sent the wrong Part A, but Wendy was very helpful and got me the correct one sent within the week no charge to me! I'm very happy with the parts and with the customer service experience and will purchase more products from them in the future! My tree is back in like-new condition and kitty is happy again :)