Frequently Asked Questions
If you have questions about ordering, payment, billing, shipping, satisfaction guarantee, or return policy, we have answers!
ORDERING, PAYMENT & BILLING
What payment methods do you accept?
We accept VISA, MasterCard, Paypal, and Google Checkout, or you can send us a money order or check.
Do you take phone orders?
No, we don't take phone orders. We only accept orders online to lower our business expenses and give our customers better prices.
May I pay by check or money order?
Yes, we do accept check or money order. Please make check/money order payable to: AeroMark International Inc. and enclose the model number, your shipping address, your phone number, and your email address. Please remember to also email us your order and your shipping address before making payment. Personal checks will be held for 10 days for clearing.
When will I receive my order?
We usually ship out products by UPS GROUND with insurance within three business days after payment is cleared. Depending on where you live, it takes between 1 to 5 business days to arrive. For Hawaii, Alaska, Puerto Rico, and Canada, it might take longer. Please provide us with your phone number when you complete the payment to ensure prompt and speedy delivery.
Will I receive the tracking number after the item is shipped?
You will receive an email notice with the tracking number from UPS after the item is shipped. You can track your order's status by clicking the link provided in the Order Acknowledgment email. If you did not receive your tracking number within the specified time period, please contact us to inquire.
Is it safe to provide my information when I purchase item online?
All payments are processed through a secure server, and the information you submit will be encrypted and secure. We use the information you provide only to complete the order, and we do not share the information with any outside parties. We use proprietary technology to help ensure all information is safe and secure.
SHIPPING TIMES & COSTS
What does it cost to ship my order within continental US?
We are now offering free shipping within the Continental US.
Do you ship to PO BOX or APO/FPO addresses?
Sorry, we don't ship items to P.O.BOX and APO/FPO addresses.
Do you ship to Alaska, Hawaii and Puerto Rico?
Yes, most of our products can be shipped to Hawaii, Alaska, and Puerto Rico with an additional shipping fee.
What is your warranty?
Since we are the manufacturer, you can be assured that you will receive a top quality product that will bring your pets years of enjoyment. If however any part of our product is broken within six months due to a manufacturer defect, we will gladly replace it for free. After six months, we charge a small amount to replace broken parts. The customer is responsible for return shipping fees.
Can I return the product if I am not satisfied?
Yes, if for any reason you are not fully satisfied with our products, you may return your item under the following conditions:
You must notify us within 7 days of receiving the item.
Item must be returned in new condition and in the complete original packaging.
Item must be properly packaged and insured with return shipping fee paid in advance.
After we receive the box, we will inspect the returned item. If everything is in re-sellable condition, you will receive full credit within five business days.
Our mailing address
Aeromark International Inc.
1641 Loretta Ave Unit A
Trevose, PA 19053
For any questions, email us or leave a message at (609) 331-9993. You will receive a response within 24 hours. Calls during the weekend will be handled on the next business day.
For questions about our products, please contact: firstname.lastname@example.org
For replacement, please contact: email@example.com. Please enclose the following information for faster processing:
- The reason you need a replacement. If the part is damaged or defective, digital photos are required and should be emailed to firstname.lastname@example.org.
- Model number of the product and replacement part ID (which you can find in the instructions or at https://www.armarkat.com/categories/Cat-Tree-Parts/)
- The purchase receipt (it can be in email format, which contains your order number, the date of purchase and the shipping address). If you cannot locate the purchase receipt, you can provide the following information instead: when and where you purchased the item; your name and shipping address, which should match your original purchasing information.
For returning products, if you purchased the product from our distributor, please contact your seller and follow its return policy. If you purchased from www.armarkat.com directly, please refer to our return policy.
To learn more about our wholesale program, please contact: email@example.com