All replacement parts are shipping free to the Continental U.S.; if you need them outside of USA, please contact us.
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In a move back to the U.S. from El Salvador, the packers lost all the connector pieces to our cats' favorite tree. My wife found the connectors on-line and I ordered them. Puuurrrfect! They arrived a couple of days later. Both our cats are ecstatic with their tree-facilitated view of the new backyard. Thank you Armarkat! We will continue to use your products and company with confidence.
Our large male ragdoll has made use of this tree for over 3 years. Just recently replaced one column where he tore through the sisal, but everything holds up just as sturdy as the first day. Easy setup, easy to clean.
No problems. Excellent to do business with!
Fits perfectly and now the platform doesn't wobble when my cat is running up and down.
Does look out of place though as it's the cleanest thing on the tree. :-D
Armarkat: It is always to hear good feedbacks. Thank you for your support.
The part I ordered is exactly what I need to repair my cats’ “tree.” (The tree, of course, belongs to them.) Only 4 stars because convincing your help/sales department to sell it to me was somehow very difficult. I’d urge the company to provide specs for each part, so people looking for replacement parts can easily determine which parts will solve their particular problems.
Thrilled I could replace worn part instead of replacing whole tree! Great idea!
My cats love this....the product is very safe and durable. I have had for 8+ years and still like new. Had to replace the scratching posts, but that's expected.
This is the exact replacement! Hardware was included and fast shipping!
Exactly what I wanted & expected