All replacement parts are shipping free to the Continental U.S.; if you need them outside of USA, please contact us.
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Armarkat Products are great quality products. Their customer service team, and shipping team rocks. My 3rd order with them and there hasn't been any issues at all with any of the orders online, payments made, shipping and receiving of the products ordered. If you are looking for a great company to buy the stuff needed for your pet, replacement parts or brand new, Armarkat is the way to go hands down and bar none. Keep this up and you will definitely have a repeat customer throughout the years.
Part received but no connecting pins included. I would think that since this is the top piece, there would be a connection pin to attach the sleeping platform to. Now requires a trip to the hardware store. Description on website is misleading, never tells you what material is covering the replacement post.
I have 2 ARMARKAT towers, both with hammocks. The material of this replacement hammock is not like the one on the original tower. The color is close, but this replacement part has a loose towel like material, my cat started kneading it and it came apart and released threads immediately. It's unfortunate because its going to make a big mess. I don't even know if it's worth using it.
Armarkat customer representative: I'm awfully sorry, but we should have the exact quality as always, based on the report from QC. Can you contact us by email. We would like to send you the replacement one. Thank you.
I have this tree for 3 years. My Rosie does like to swat at the hanging balls, scratch the rope covered poles and relax on all the platforms. She does not use the tube, house (because she got to big), rope and hammock (but I love putting her toys in it). You can not predict what your cat will like but she does enjoy this tree every day. The price is good and it is sturdy but light if you have to move it.