All replacement parts are shipping free to the Continental U.S.; if you need them outside of USA, please contact us.
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We have bought several of your cat hotels over a period of years and have been very pleased with the quality of construction, durability, price, customer support and availability of replacement parts. We have found it easy to modify the structures to suit our pets' preferences. The one area which could be improved is the carpeting material. One of our cats insists on sharpening/cleaning her nails on the base or 'floor' of the structures. The carpeting tends to pill and rips open within about a year. Perhaps you could make available some covering materials that were more scratch-resistant.
Wrong size, but I made them work!
My cats love their Armarkat tree. I particularly like the fact that I can get replacement parts rather than having to purchase a whole new tree. The employees are wonderful to deal with, also. Thanks Armarkat! ARMARKAT: Thank YOU!