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F.A.Q

If you have questions about....

  • ORDERING, PAYMENT & BILLING

  • SHIPPING TIMES & COSTS

  • SATISFACTION GUARANTEED
  • RETURN POLICY

Answers:

What payment methods do you accept?
We accept VISA, MasterCard, Paypal and Google Checkout. or you can send us a money order or check.
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Do you take phone orders?
No, we don't take phone orders. In order to lower our business expenses and to give our customers better price, we only accept orders online.
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May I pay by check or money order?
Yes, we do accept check or money order.

mailing address for payment is:
Aeromark International Inc.

1631 Loretta Ave Unit-D

Trevose, PA 19053

 

 

Please make check/money order payable to: AeroMark International Inc.
Please enclose the model number, your shipping address, your phone number, and your email address. Please remember to also email us your order and your shipping address before making payment.

Please note that personal check's will be held 10 days for clearing.

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When will I receive my order?
We usually ship out products by UPS GROUND with insurance within three Business days after payment is cleared. Depending on where you live, it takes between 1 to 5 business days to arrive. for Hawaii, Alaska, Puerto Rico and Canada might be longer. To help us ensure a prompt and speedy delivery please provide us with your phone number when you complete the payment.
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Will I receive the tracking number after the item is shipped?
You will receive an email notice with the tracking number from UPS after the item is shipped. So there is no need to email us asking if your order has been shipped or when your order will be shipped. or your can always come back to track your order status by click on the link provided in Order Acknowledgement email, But if you didn't receive the tracking number after the specified period of time, please contact us to inquire about its status.
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Is it safe to provide my information when I purchase item online?

All payments are processed through secure server, the information you submit will be encrypted and secure, We use the information you provide only to complete the order. We do not share the information with any outside parties. And We use proprietary technology to help ensure all information is safe and secure.

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Cost to ship my order within continental US?
Now we are offering free shipping within the Continental US.
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Do you ship to PO BOX or APO/FPO addresses?
Sorry, we don't ship items to P.O.BOX and APO/FPO addresses.
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Do you ship to Alaska, Hawaii and Puerto Rico?
Yes, Most of our products can be shipped to Hawaii, Alaska, and Puerto Rico with additional shipping fee.
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Do you ship to Canada and outside the USA?

To Canadian Residents:

 We will soon be shipping directly to Canada. Please contact us for updated details, or feel free to visit our Canadian distributors’ websites to purchase any Armarkat-branded products:  www.petsmart.com or www.amazon.ca

 

To European residents: Please visit www.armarkat.de or www.amazon.de to purchase any Armarkat-branded products.

Customers outside the U.S.: Please purchase Armarkat pet products on our website by following these instructions:

Click the product-->Add to Cart-->Click “estimate shipping cost and tax.” If the shipment goes anywhere outside the continental U.S., Canada or Europe, you will get a shipping quote after you fill in the relevant information-->Click “check out” and follow the directions.

Vendors: If you are interested in becoming one of our European distributors, or if you are interested in stocking our products in your retail location, please contact U.S. headquarters at: wholesale@armarkat.com

  

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What is your warranty?
Since we are the manufacturer, you can be assured that you will receive a top quality product that will bring your pets years of enjoyment. If however any part of our product is broken within six months due to a manufacturer defect, we will gladly replace it for free. After six months, we charge a small amount to replace broken parts, Customer is responsible for return shipping fees.

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Can I return the the product if I am not satisfied?
yes, if for any reason you are not fully satisfied with our products, you may return your item under the following conditions:

  • You must notify us within 7 days of receiving the item.

  • Item must be returned in new condition and in the complete original packaging

  • Item must be properly packaged and insured with return shipping fee paid in advance

  • After we received the box, we will inspect the returned item, if everything is in re-sellable condition, you will receive full credit within five business days.

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ARMARKAT.COM CONTACT INFO

Our mailing address
Aeromark International Inc.

1631  Loretta Ave. Unit-D

Trevose, PA 19053

  • For any question, either email us or leave a message at (609) 331-9993, You will receive a response within 24 hours (Calls during the weekend will be handle on the next business day).

  • For questions about our products, please contact: sales@armarkat.com

  • For replacement, please contact: help@armarkat.com. Please enclose the following information for faster processing:

    1. the reason you need a replacement. If the part is damage or defective, the digital photos are required to email to help@armarkat.com
    2. Model number of the product, replacement part ID (which you can find in the instructions or http://www.armarkat.com/categories/Cat-Tree-Parts/
    3. The purchase receipt (it can be email format, which contains your order number, the date of purchase and the shipping address) . If you can not locate the purchase receipt, you can provide the following information instead,
    4. when and where you purchased the item; your name and shipping address which should match your original purchasing information

     For returning products,

    if you purchased the product from our distributor, please contact your seller and follow its return policy. If you purchased from www.armarkat.com directly, please refer to our return policy.

     

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