|
I
have questions about....
Answers:
What
payment methods do you accept?
We accept VISA, MasterCard and American Express
through Paypal. You don't need to have a Paypal account to send a
payment. After you made your purchase, you should receive an email
from Paypal regarding your purchase. If you don't receive the
email within 12 hours, please email us to confirm your order, or
if you aren't comfortable with Paypal, please send us a money
order or check.
^top
Do you take phone orders?
No, we don't take phone orders. In order
to lower our business expenses and to give our customers better
price, we only accept orders online.
^top
May I pay by check or money order?
Yes, we do accept check or money order.
mailing address for payment is:
Aeromark Int'l Inc.
P. O. Box 768
New York, NY 10002
Please make check/money order payable to:
AeroMark International Inc.
Please enclose the model number, your shipping address, your phone
number, and your email address. Please remember to also
email us your order and your shipping address.
Please note that personal check's will be held 10 days for
clearing.
^top
When will I receive my order?
We usually ship our products by UPS GROUND with
insurance within 3 working days after payment is cleared.
Depending on where you live, it takes between 1 to 5 business days
to arrive. Except for Hawaii, Alaska and Puerto Rico as these will
be shipped via Postal service. To help us ensure a prompt and
speedy delivery please provide us with your phone number when you
complete the payment.
^top
Will I receive the tracking number after
the item is shipped?
You will receive an email notice with the
tracking number after the item is shipped. So
there is no need to email us asking if your order has been shipped
or when your order will be shipped. Your can always come
back to track your order status, But if you didn't
receive the tracking number after the specified period of time,
please contact us to inquire about its status.
^top
Is it safe to give my information when I purchase item online?
All payments are processed through Paypal's secure server, the
information you submit will be encrypted and secure, We use the
information you provide only to complete the order. We do not
share the information with any outside parties. And We use
proprietary technology to help ensure all information is safe and
secure.
^top
How much to ship my
order within continental US?
Now we are offering free shipping within the
Continental US.
^top
Do you ship to PO BOX or APO/FPO address?
Sorry, we don't ship items to P.O.BOX and APO/FPO
addresses.
^top
Do you ship to Alaska, Hawaii and Puerto Rico?
Yes, Most of our products can be shipped to
Hawaii, Alaska, and Puerto Rico with additional shipping fee. And
they will be shipped via either UPS or the US Postal Service. Please
see the item description for more details.
^top
Do you ship to Canada or outside the USA?
Yes, but not from
this site, this site is only for US customers. If you live outside of United States or if you want to ship outside of United States, please go to our regional website.
For Canada
For Asia in
Traditional Chinese
For Korea in Korean
For Europe in
German
^top
What is your warranty?
Since we are the manufacturer, you can be
assured that you will receive a top quality product that will
bring your cat years of enjoyment. If however any part of our
product is broken within six months due to a manufacturer defect,
we will gladly replace it for free. After six months, we charge a
small amount to replace broken parts.
^top
Can I return the the product if I am not
satisfied?
yes, if for any reason you are not fully
satisfied with our products, you may return your item under the
following conditions:
-
You must
notify us within 7 days of receiving the item.
-
Item must be
returned in new condition and in the complete original
packaging
-
Item must be properly packaged and insured with return
shipping fee paid in advance
-
After we
received the box, we will inspect the returned item, if
everything is in re-sellable condition, you will receive full
credit in your Paypal account within five business days.
^top
ARMARKAT.COM CONTACT INFO
Our address and phone info is:
Aeromark Int'l, Inc.
P. O. Box 768
New York, NY 10002
-
For any question, either email
us or leave a message at (718) 715-1553, You will receive a
response within 24 hours (Calls during the weekend will be
handle on the next business day).
-
For questions about our products, please contact: sales@armarkat.com
-
For replacements, please contact:
help@armarkat.com
please enclose the following information for faster
processing:
-
the reason you need a
replacement;
-
when and where you purchased the item;
-
model number of the product, replacement part ID (which you
can find in the instructions shipped with your item);
-
your name and your shipping address which should match your
original purchasing information.
-
For eBay buyers, please also
provide the auction number and your eBay ID.
-
Sometimes, digital pictures of the replacement part are
required.
-
To learn more about our wholesale program, please contact:
wholesale@armarkat.com
-
For wholesale program
available in Europe, please contact our Exclusive
Distributor
^top |
